Privacy Policy

Last Updated: October 29, 2025

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ThemeLab, a product of QualiHub by Govind Grover, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Username
• Email address
• Password (stored in hashed form only)
• Account creation date

1.2 Research Data

You voluntarily upload and create:

• Project information (names, descriptions)
• Participant data (pseudonyms, demographics)
• Interview transcripts
• Codes, themes, and analytical notes
• Memos and reflections

1.3 Usage Information

We automatically collect:

• Login times and dates
• Browser type and version
• IP address (for security purposes)
• Pages accessed within the Service

2. How We Use Your Information

2.1 Service Provision

We use your information to:

• Provide access to your account and research projects
• Store and organize your research data
• Enable coding, theme development, and export features
• Maintain and improve the Service

2.2 Communication

We may use your email to:

• Send account-related notifications
• Provide service updates or maintenance notices
• Respond to support inquiries

We will NOT send marketing emails or share your email with third parties.

2.3 Security and Compliance

We use collected information to:

• Detect and prevent unauthorized access
• Monitor for security threats
• Ensure compliance with Terms of Service

3. Data Storage and Security

3.1 Where Data is Stored

Your data is stored on secure servers protected by industry-standard security measures. All connections to ThemeLab use SSL/HTTPS encryption.

3.2 Data Retention

• Active Accounts: Data is retained as long as your account is active
• Inactive Accounts: We may delete accounts inactive for more than 2 years after notice
• Deleted Accounts: Upon account deletion, all associated data is permanently removed

3.3 Backups

We maintain automated backups for disaster recovery. Backup data is encrypted and retained for a limited period as necessary for service continuity.

4. Data Sharing and Disclosure

4.1 We Do NOT Share Your Data

Your research data is NEVER shared, sold, or disclosed to third parties except as described below.

4.2 Legal Requirements

We may disclose information if required by law, court order, or to:

• Comply with legal processes
• Protect our rights or property
• Prevent fraud or security threats
• Protect user safety

4.3 Service Providers

We use minimal third-party services (e.g., hosting providers) who are bound by confidentiality agreements and have no access to your research content.

5. Your Rights and Choices

5.1 Access and Control

You have the right to:

• Access all your data through the Service interface
• Export your complete project data at any time
• Modify or delete your research content
• Update your account information
• Delete your account and all associated data

5.2 Data Portability

You can export your data in standard formats (CSV, JSON) at any time using the export features provided in the Service.

6. Cookies and Tracking

6.1 Essential Cookies

We use essential cookies for:

• Session management and authentication
• Remembering your login status
• Security features

6.2 No Tracking Cookies

We do NOT use:

• Third-party analytics (e.g., Google Analytics)
• Advertising cookies
• Social media tracking pixels
• Marketing cookies

7. Children's Privacy

ThemeLab is not intended for users under the age of 18. We do not knowingly collect information from children. If you believe a child has provided information, please contact us immediately.

8. International Users

Your data may be processed and stored in India or other locations where our hosting services operate. By using the Service, you consent to the transfer of your data to these locations.

9. Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Significant changes will be notified via email.

10. Contact Information

For privacy-related questions or to exercise your rights, please visit govindgrover.com for contact information.